Privacy Policy

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TERMS AND CONDITIONS

Dear Passenger!
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Privacy Policy

Privacy Policy 

I. Data Controller 

Company name: BusExpress

Phone number: +3630/288 2320 

e-mail: data@busexpress.hu 

(Please, to this email address send messages in cases solely involving processing to data!) 

The Company respects the personal rights of its Passengers, hence it prepared this Data Protection Guide (hereinafter: Guide), which is available in electronic format at the Company's website. 

The Company, as data controller, hereby states that it observes the provisions of Act 112 of 2011 (hereinafter: "Data Protection Act") on the rights for information management and freedom of information.  

The Company shall only manage personal data for pre-determined purposes, for the necessary period of time and in order to exercise its rights and fulfil obligations.

If the Company uses the received data for any other purpose than the original purpose of data collection, the Company shall inform the data subjects in each case and ask for their specific, prior consent and/or shall provide an opportunity for them to disallow such usage. 

Personal data communicated to the Company during the data management process shall only be disclosed to such persons contracted or employed by the Company entrusted with duties in relation to the given data management process.

II. Data management 

II.1. Transfer reservations

In the case of online, personal (paper-based) or phone reservations, the Company requests/can request that the Passengers makes the following data available: 

• title (not required) 

• first name, 

• last name; 

• address (address, town, post code, country) 

• e-mail address; 

• phone number; 

• mobile phone number 

• destination (name of the hotel, address) 

• flight number 

If you have any further questions regarding the management of data related to transfer reservations, please send your enquiry to data@busexpress.hu. 

II.2. Guest questionnaire  

As part of the quality assurance process applied by the Company, Passengers may provide feedback on the services of the Company via an online guest questionnaire and/or evaluation system. When filling out the questionnaire, Passengers may provide the following personal data:

• name; 

• contact (e-mail address); 

The feedback received in this manner and the data potentially provided by the Passengers may be used by the Company for statistical purposes.  

The Company shall delete the e-mail address and user name provided to use the evaluation system when Passengers send such a request to data@busexpress.hu. 

II.3. Newsletter 

The Company shall not send newsletters to natural persons unless consented to by the data subject. The data subjects consent to the Company sending electronic newsletters to their e-mail address by providing an address in the course of signing up for the newsletter (at the website, via e-mail or in print). By providing their address, the data subjects consent to having promotional material sent to them. 

The purpose of data management in relation to sending newsletters is to provide comprehensive, general or customized information to the address regarding the Company's latest special offers. 

The Company shall only manage the personal data collected for this purpose for as long as the Company wishes to inform the data subjects via the newsletter and/or until the data subjects unsubscribe from the newsletter.  

The data subjects may unsubscribe from the newsletter any time at the bottom of the newsletter or by sending a request to data@busexpress.hu. 

II.4. Website traffic data

II.4.1. References and links 

The Company's website may contain links that are not operated by the Company, and are only there to inform visitors. The Company has no influence whatsever on the content and security of the websites operated by partner companies, and therefore it is not responsible for them either. Before providing your data in any form at the given site, please review the data protection statements and data management guidelines of the websites you visit. 

II.4.2. Analytics, cookies 

In order to monitor its websites, the Company uses an analytical tool which prepares a data string and tracks how the visitors use the Internet pages. When a page is viewed, the system generates a cookie in order to record the information related to the visit (pages visited, time spent on our pages, browsing data, exits, etc) but these data cannot be linked to the visitor's person. This tool is instrumental in improving the ergonomic design of the website, creating a user-friendly website and enhancing the online experience for visitors. The Company does not use the analytical systems to collect personal information. Most Internet browsers accept cookies, but visitors have the option of deleting or automatically rejecting them. Since all browsers are different, visitors can set their cookie preferences individually with the help of the browser toolbar. You might not be able to use certain features on our website if you decide not to accept cookies. 

III. Rights and legal remedies 

III.1. Providing information 

Upon requests sent by the data subjects to the e-mail addresses in each chapter or addressed to the Company, the Company shall provide information regarding the particular subject's data managed by the Company and/or processed by the data processors entrusted by the Company; the source of such data; the purpose, legal basis and duration of the data management; the names and addresses of data processors as well as their activities related to data management; and (in the case of a transfer of the data subject's personal data) the legal basis and recipient of data transfer. Such information shall be provided within 25 (twentyfive) days, free of charge once a year for identical data, and for a fee for all additional requests. 

If the provision of information is denied, the Company shall inform the data subject in writing as to which provision of which law was the legal basis to deny the information, and also inform the data subject regarding options for legal remedy. 

III.2. Corrections  

If the personal data are incorrect, and the correct data are available to the Company, it shall correct such personal data. 

The Company shall inform the data subject regarding the correction as well as all parties that may potentially have received the data from the Company for data management purposes. Such notice is omissible if the rightful interest of the data subject is not violated in terms of the purpose of data management. 

III.3. Deletion and blocking, objection 

Cases of deletion and blocking of personal data and objections against data management are governed by the relevant provisions of the Data Protection Act in Sections 17 - 21. 

The Company shall provide information on the legal regulations laid out in this paragraph upon requests sent to data@busexpress.hu 

III.4. Judicial redress

If their privacy rights are breached, data subjects may file a lawsuit against the Company. The court procedure shall be governed by provisions in Section 22 of the Data Protection Act, and the First Book, Chapter Three, Title XII (Sections 2:51 - 2:54) of Act V of 2013 concerning the Civil Code, and other relevant legal provisions.  

The company shall provide information on the legal regulations laid out in this paragraph upon requests sent to data@busexpress.hu 

III.5.Compensation and injury claims 

If the Company causes injury or violates the subject's privacy rights through handling the subject's data in an unlawful manner or through violating its data security requirements, then the affected party may demand an injury claim from the Company.  

The data controller shall be exempt from liability for the damage caused and from its obligation to compensate an injury claim, if it can prove that the damage or violation of the privacy rights of the affected party was caused by an unavoidable force falling outside the scope of data management.

The Company shall be exempted from liability and its obligation to compensate an injury claim, if it can prove that the damage or violation of the privacy rights of the affected party was caused by an unavoidable force outside the scope of data management. The damage may not be compensated and an injury claim may not be demanded, if it was due to the wilful or grossly negligent misconduct of the damaged party. 

IV. Miscellaneous provisions 

The Company reserves the right to modify this Guide, of which it will notify the affected data subjects.  

The Company shall not assume liability for the accuracy of data provided by website visitors or Passengers. 

With regard to data protection issues, you can request the assistance of the local Office for personal data protection 

Hungary - Hungarian National Authority for Data Protection and Freedom of

Information

 

President: Dr. Attila Péterfalvi 

Mailing address: 1534 Budapest, Pf.: 834 

Address: 1125 Budapest, Szilágyi Erzsébet fasor 22/c 

Phone: +36 (1) 391-1400 

Fax: +36 (1) 391-1410 

www: www.naih.hu 

e-mail: ugyfelszolgalat@naih.hu